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HelpDesk Ticket Management: Smarter Workflows for Faster Support

Supercharge Customer Support with HelpDesk Workflows

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Email Approval in Microsoft 365: How It Works and How to Fix Issues

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Boost Support Efficiency with HelpDesk’s “Show Similar Tickets” Feature

Unlock Exceptional Service with 9 Proven Training Tips

Mastering Top 10 Helpdesk Challenges: A Newbie's Guide

Disrupting Tech: Newcomers' Edge in Cloud Services

Master Windows: Unlock IT Career Opportunities Today!

Master IT Support: Build a Ticketing System with Docker

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Customer Service with HelpDesk

"Delivering Effective Social Customer Service: How to Redefine the Way You Manage Customer Experience and Your Corporate Reputation" by Carolyn Blunt and Martin Hill-Wilson

"ITIL® Foundation: ITIL 4 Edition" by AXELOS

"Be Amazing or Go Home: Seven Customer Service Habits that Create Confidence with Everyone" by Shep Hyken

"The Phoenix Project" by Gene Kim, Kevin Behr, and George Spafford

"ITIL For Dummies" by Peter Farenden

"Service Desk and Incident Manager: Careers in IT Service Management" by Peter Wheatcroft

"Service Management for Dummies" by Judith Hurwitz

"The Service Desk Manager's Crash Course" by Phil Gerbyshak

"Delivering Happiness" by Tony Hsieh